email: bayoelizabeth.cary@yandex.com
My current cellphone: 352-219-1872
July 21, 2016
Complaint From: Miss. Bayo Elizabeth Cary, AA, BA,
MLIS
Complaint: American Airlines-Continued-No Resolution
Achieved:
Complaint Number: 0017893756184
American Airlines Wrote:
“Your refund for ticket number 0017893756184
We'll mail your refund check for USD74.63 within 10 business days to:
BAYO ELIZABETH CARY
1215 NW 4TH STREET
GAINESVILLE, FL, 32601”
We'll mail your refund check for USD74.63 within 10 business days to:
BAYO ELIZABETH CARY
1215 NW 4TH STREET
GAINESVILLE, FL, 32601”
To Whom It May Concern:
No, I do not want you to send a check, to
the address, that you have on file. American Airlines, owes me the entire:
177.00 balance of the ticket, not just a small portion of the ticket, based on
a connecting flight, that I was not allowed to take. I made housing
arrangements, for this entire month, in Cozumel, Mexico.
When
your African, American Airlines employees-almost 3 weeks ago, illegally
cancelled my ticket, and would not allow me to check into my flight, after I
waited at the gate, the entire night, I was left homeless, here in South
Florida. I need money to live off of, and it is expensive, paying for what I
must have, in a community that I cannot leave, because I have no money for a
plane ticket. I need to leave the US-again!
I am
incredibly physically ill. I have excruciating back pain, and nowhere safe and
comfortable to sleep, or anywhere to take a daily shower, to care for the
infections on my back, and face, and arms and legs. What your African staff did
to me, in Miami-at the airport there, was really wrong, it was not some sort of
minor mistake, that is going to be brushed under the rug. I am an applicant,
for political asylum in Europe.
It is
not safe for me to be in the US-at all. The Africans, that American Airlines
hired-which was irresponsible, knew that I needed to fly down to Mexico, to get
back out of America, to go somewhere that would be safer for me-again. It is
more than just unfair, that you-American Airlines, are pretending like you only
owe me, half of the ticket price, and then, you want to mail it to a mailing
address, that I do not live at, when, I paid for the ticket, with my debit
card.
When you pay for any service or product,
with a debit card, or a Visa card, or a debit Visa/Master card, credit
card-then you credit a refund, for services, that have been illegally
cancelled-immediately, back to the: credit/debit card. I paid for my plane
ticket, with my Visa debit card. My Visa debit card, needs to be credited, for
the entire cost of the plane ticket, from: Newark International airport, to
Cozumel, Mexico, because American airlines, has already caused me, to many
problems, and too much pain, and suffering, by illegally cancelling my plane
ticket to Mexico, and then, taking forever, to begin to resolve the issue.
Instead, you at American Airlines, are
pretending like the incredibly abusive way, in which your airline staff handled
me-that, American Airlines is culpable for, is just an acceptable mistake. My
life is in danger, every minute, of every hour, of every day, that I have to
remain here in the US. I speak conversational Spanish.
I have
almost no money all of the time, and cannot afford to live in the US-even if
people were not trying to kill me here. I would have been safe, and very happy,
in Cozumel, Mexico, playing on Wifi, eating mangoes, and sun tanning, on the
beaches, and visiting the various Mayan ruins-I have been there before. I would
have been extremely happy, and comfortable in Mexico-I love it there, and,
Mexicans, are not trying to kill me, in America-Africans, however-are!
American Airlines, had been unprofessional,
in regards to their services towards me, through out, this entire complaint
process. Because your American Airlines African staff-illegally cancelled my
ticket, at MIA-my ticket to Mexico, should have been immediately reissued. Do
you think it is funny, to always be in extreme physical pain, and to have
nowhere to live, and to have no friends or family to turn to for help?
I have
no one who is willing to help me in this country. I made plans to fly to
Mexico. I spent hours booking housing arrangements in Cozumel, so I could have
needed accommodations, for my permanent physical injuries, and somewhere to
shower, to clean the infections all over my body out, and every day. I was as
responsible, for myself, as I could possibly be, and then-your African staff,
at MIA, cancelled, everything I needed, for my: safety, health, and survival
needs. I am really angry at American Airlines, for treating me, and my needs,
with complete apathy, and lethargy-like you believe, I do not matter to
anyone-not even to myself.
I
care about myself, and American Airlines, has caused me more than a little,
serious damages, by not allowing me to catch my connecting flight in Miami to
Mexico, after I sat, and then spent, the entire night at the gate-waiting to
check in. The illegal way, and completely careless way, in which American
Airlines, has treated me-when my life is hanging in the balance all the time
that I am located in the US, is a much bigger financial problem, for your
entire airlines, than you have had the opportunity, as of yet, to clearly
reflect upon.
Sending
me a small check, of only: 77.00 dollars, to my adopted mom's home address, is
not an acceptable resolution, for me-in regards, to how badly I have been
abused by American Airlines. American Airlines needs to feel really badly-the
entire company, about how badly you have abused, and literally tortured me, by
leaving me homeless, and on the side of the road, in this community of West
Palm Beach, FL-which is not even Miami.
After
my plane ticket was cancelled, by your American Airlines African staff members
in Miami, at the MIA airport, I was chased out of the airport, by African
security-for nothing. Your African staff, at MIA, would not assist me, in
making arrangements, for a replacement plane ticket, after they acknowledged,
that it was their fault, that I was unable, to: check into my flight, or, to
board my flight.
Then, your African staff, for American
Airlines, told the African security on duty, that they did not like my
attitude, because I was complaining about my cancelled plane ticket to Mexico,
and one of the African men on duty, was threatening to re-book my flight to Las
Angeles, instead of allowing me to fly on to Mexico. Your American Airlines
Africans at MIA, made the airport soo scary for me, that, I had to take the
train, all the way to West Palm Beach, FL, soo I can leave Florida, and fly out
of the US, from a different airport, that is not full of Crazy Africans.
I
do not, in any way, appreciate you, at American Airlines downplaying the
incredibly uncomfortable, and dangerous situation, that your airline, has
placed me into. If I had no sense at all, and if, I were not as bright as I can
possibly be-all of the time, and if, I were not completely Competent-I would be
dead already, and, it would entirely be the fault, of American Airlines.
I arrived in West Palm Beach, FL, with almost
no money, after I had to pay so much in transportation, to get, from Miami, to
West Palm, and, my money reserves were low, because I had already changed some
of my US dollars, into Mexican pesos. Mexico, is much cheaper than America, so,
I did not arrive in West Palm Beach, FL-from MIA, with thousands of dollars, in
my back pocket.
I am soo
poor, and it is soo difficult to live in the US, with no money, that I hacve to
depend upon concerned individuals-who even come from different countries-even
from countries that are as far away as Europe, to keep me safe, and to give me
small financial donations, so that I do not die. It has already been weeks,
since I first requested my refund from American Airlines, or even just a
replacement ticket, to somewhere else in the world, and, your response, is-yet
again-rude, and completely dis-concerned about me, as a customer, or even a
human being.
American
Airlines owes me a full refund, for the entire: 205.00, and directly to the
Visa debit card, that I used to pay for the plane ticket. I never get any post
mail in the US, and then, I get a piece or two, of post mail, that has no money
in it, and, post mail, that is not important at all. I do not live in
Gainesville, FL. I do not have access to any post mail, that arrives at that
address. I gave my adopted mom's home address, in Gainesville, FL, as a point
of reference, for emergency situations. My adopted mom, offers me almost no
help, she has never paid my bills, and, she steals my post mail from me-along
with everything else I own.
I think that American Airlines, is being
as evil, as they can possibly be, by pretending like I would get any money,
send to my adopted mom's address, in Gainesville, FL, and by pretending like,
the way I was treated, by your African staff members, in Miami, at MIA, was in
anyway-acceptable. If, American Airlines, does not want to credit, the full
amount of the plane ticket, that they owe, directly back to the Visa debit
card, that I used, to pay for the original ticket with, then, American Airlines
needs to give me a free first class plane ticket, to anywhere in the world,
that I want to fly to! No deal.
I do
not agree, with what you-American Airlines tried to offer me, as an apology,
after you left me: homeless, with no resources, and stranded-as a political
prisoner again, in South Florida-US. I
am an applicant, for political asylum from the US, for many, many good reasons.
And, in considering what you-American Airlines owe me, financially, or in any
other way, your lawyers need to consider, the whole of my circumstances, and
not just the value, of the stupid plane ticket. I am a person. I am a human
being.
I
deserve to be treated with: care, concern, respect, understanding, etc. I am
not an object. I am not just money. The pain and suffering, that American
Airlines, has knowing caused me, is going to be far more costly, to American
Airlines-as a company, than a first class plane ticket, to anywhere in the
world, if you try to ignore my complaint, and if you try to brush me off
again-like I do not matter. I resent the disrespectful and mean ways in which,
your staff, and representatives, have treated me, thus far.
I do not care, if you say sorry, you owe
me more, that a fake apology, for how you have intentionally tortured and
abused me. How can anyone live in the US, or anywhere in the world, with
nothing-no housing, no food, no WiFi, no shower, no friends. You need to reconsider
your inappropriate offer to me, and then, immediately get back to me, with
something else-something that says: "Sorry Miss. B. Elizabeth, American
Airlines feels bad now, about how we have mistreated you."
American
Airlines, may even have to give me, a very public apology, that is shared
Internationally, through the Associated Press-it is that dangerous for me, to
have to stay here in the US, while you, at American Airlines, pretend, like you
are going to give me a swift refund, of my full plane ticket fare. I will be
waiting to hear your reply again, and in writing, and by email again:
My current contact information, is as follows; email:
bayoelizabeth.cary@yandex.com
My current cellphone: 352-219-1872
Every day that passes, with me here and homeless, and
stranded, and in danger, in West Palm Beach, FL, is the complete fault of:
American Airlines. Every day that American Airlines does not respond, to my
continuing complaint, and my continuing pain and suffering, increases
exponentially, the culpability, of the entire American Airlines company, and
not just the fault, of your local-Miami, FL, or West Palm Beach, FL-offices.
I have nothing I need and my life is always in
danger in the US, and it is the entire fault, of only American Airlines-at this
point, that I was not allowed, to fly somewhere safer-think about that. I will
look for your prompt reply. I advise you to speak seriously to your legal
department, prior to responding to my complaint again.
Sincerely,
Miss. "Mumbai" Bayo Elizabeth Cary, AA, BA,
MLIS
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